Shipping Policy

1) Processing Time

Our goal is to ship orders placed before 3:00 PM Eastern Time the same day and orders placed at or after 3:00 PM Eastern Time the following day. Shipment dates are estimates, not guarantees.

• The cutoff refers to shipment, not delivery time.
• The estimate shown in the cart updates using Eastern Time.
• Verification, holidays, weather, carrier disruptions, high order volume, address issues, or product-specific notices may require additional time.

2) Unexpected Shipment Delays

Unexpected processing delays on our end may add several days to the estimated shipment date. We will provide delay notices and any option to consent to a delay or cancel for a full refund when required by applicable law. If we cannot fulfill your order, we will cancel it and issue a refund.

3) Shipping Rates and Methods

You pay the flat shipping charge displayed at checkout. Sole Sneakers selects the carrier and shipping service. Carrier transit time is separate from order processing time.

4) Tracking

When available, we will provide tracking information after shipment. Tracking updates may take time to appear after carrier acceptance.

5) Delivery and Carrier Issues

Delivery dates are estimates and are not guaranteed. To the extent permitted by law, risk of loss or damage transfers when a shipment is properly handed to the carrier. Contact us promptly about a delayed, lost, stolen, or damaged shipment so we can investigate and help coordinate an available carrier claim.

Carrier problems do not create a discretionary refund under our Returns and Refunds Policy, but nothing in this policy limits rights or remedies that cannot be waived under applicable law.

6) Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or delayed because of an incorrect or incomplete address, additional shipping charges may apply to reship.

7) Local Pickup

Local pickup is available by appointment in Winston-Salem, NC during Daily, 10:00 AM - 9:00 PM. We will send the agreed-upon business location after the pickup time is confirmed.

• Pickup is by appointment only. Reply to this email to schedule a time.
• Bring a government-issued ID and your order number.
• The agreed-upon business location is shared after the meetup time is confirmed.
• If you need to reschedule, reply here and we will coordinate.

8) Questions

Solesneakers LLC

Email: SolesneakersLLC@yahoo.com

Location: Winston-Salem, NC