Returns and Refunds Policy

1) All Sales Final

All sales are final. Except for an item verified as inauthentic under Section 2, we do not accept returns or exchanges and do not offer discretionary refunds for fit, size, condition preferences, buyer's remorse, carrier delivery timing after timely shipment, or other change-of-mind reasons.

Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

2) Authenticity Refund

If you believe an item is not authentic, contact us promptly, preferably within 72 hours after delivery. This requested timing does not limit any right that cannot be waived under applicable law.

How to Submit a Claim

Email SolesneakersLLC@yahoo.com and include:

• your order number
• clear photos of the item and packaging, including size tags, labels, and SKU details when present
• a brief explanation of your concern

Return and Inspection

We may require the item to be returned for inspection before deciding the claim. If we authorize a return, follow the provided instructions and send it within seven calendar days unless we agree otherwise in writing.

The item must be in the same condition as received, unworn and unaltered, and include its original packaging and accessories when applicable.

Outcome

If we verify that the item is inauthentic, we will issue a full refund to the original payment method within 10 business days after the return and review are complete. Your financial institution may take additional time to post the credit.

If the item is authentic, is not returned as instructed, or is returned worn or altered, the authenticity refund will be denied and you may be responsible for return shipping.

3) Shipping Problems

Carrier delay, loss, theft after delivery, or transit damage does not create eligibility for a discretionary refund under this policy. Contact us promptly with your order number and supporting photos or tracking information so we can investigate and help coordinate any available carrier claim.

This section does not limit rights or remedies that applicable law does not permit us to waive.

4) Wrong Item Sent

If we sent an item different from the item ordered, contact us promptly with your order number and photos. We may require its return and will work to send the item ordered when it is available. This policy does not offer a discretionary refund for a wrong-item claim; non-waivable legal rights and remedies still apply.

5) Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply to reship.

6) Contact

Solesneakers LLC

Email: SolesneakersLLC@yahoo.com

Location: Winston-Salem, NC