Privacy Policy

1) Information We Collect

A) Information You Provide

We may collect information you provide directly, including:

• name, email address, phone number, and shipping or billing address
• order details, transaction history, and pickup contact information
• account credentials and profile information
• customer-support messages and any photos or files you send us by email

Payment information is collected and processed by Square. We do not store full payment card numbers.

B) Information Collected Automatically

When you use the Services, we may collect:

• IP address, browser type, device information, and session identifiers
• pages viewed and website performance information
• security, fraud-prevention, rate-limit, and access logs

C) Information From Other Services

We may receive account information from Google if you choose Google sign-in, payment and order status from Square, and address, shipment, and tracking information from Shippo and participating carriers.

2) How We Use Information

We use personal information to:

• process, fulfill, and support orders and local pickups
• maintain accounts and essential session features
• send order, payment, shipping, security, and support communications
• detect and prevent fraud, abuse, and unauthorized access
• measure and improve website performance and reliability
• comply with legal obligations and enforce our policies

3) Cookies, Analytics, and Security Technologies

We use cookies and similar technologies that are necessary for account sessions, checkout security, fraud prevention, and site operation. We do not use marketing or advertising cookies.

We use Cloudflare Web Analytics to understand page views and website performance. Cloudflare states that this service does not collect or use visitors' personal data. Cloudflare security services may also process technical signals to distinguish people from automated abuse.

4) How We Disclose Information

We may disclose personal information to:

• Square to process payments and orders
• Shippo and shipping carriers to validate addresses and deliver orders
• Supabase, Google, and other account-service providers
• Vercel, Cloudflare, email, security, and IT service providers
• legal or regulatory authorities when required by law or necessary to protect rights, safety, and the integrity of the Services

We do not sell personal information or share it for cross-context behavioral advertising.

5) Data Retention

We keep account information while an account remains active and as needed to provide support. We retain order and transaction records as needed for fulfillment, taxes, accounting, disputes, fraud prevention, and other legal obligations. Security and support records are kept only as long as reasonably necessary for those purposes.

6) Security

We take reasonable measures designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

8) Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information. To make a privacy request, email SolesneakersLLC@yahoo.com. We may verify your identity before responding. If we deny a request, you may reply to appeal the decision where applicable law provides that right.

9) Tracking Preference Signals

Because we do not sell personal information or use cross-context behavioral advertising, browser Do Not Track or Global Privacy Control signals do not change how the Site operates. We will honor legally required preference signals if our practices change.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Site and update the "Last updated" date. We will provide additional notice when required by law.

11) Contact

Solesneakers LLC

Email: SolesneakersLLC@yahoo.com

Location: Winston-Salem, NC